Terms & Conditions

General

1.1 These terms apply whenever we agree to sell our goods to the exclusion of any other or inconsistent terms unless otherwise agreed in writing by a Director.

1.2 No order placed by you shall be deemed to be accepted by us until a written acknowledgement of the order is issued by us or (if earlier) we deliver the goods to you.

1.3 We reserve the right, for reasons of continuous improvement, to make changes to the items shown in our catalogues

1.4 In order for us to update and improve our range, we reserve the right to remove selected styles if deemed neccessary.

1.5 We do our best to limit variations in colour, but owing to technical constraints there may be appreciable differences in colour between our products and the images of them in our catalogue oron our website. There may also be appreciable variations in colour between different batches of the same products.

1.6 We make every effort to ensure that the descriptions of items are accurate but in the event of an error being made, this will be notified to you at the time of ordering if we become aware of the situation

Prices

The price of the goods will be the current price in force at the date of dispatch. All prices exclude delivery charges and VAT where applicable,
Prices quoted are valid as at the date on which the catalogue was printed or quoted but we may change these prices from time to time.

Current prices will be communicated by telephone or verbally on enquiry.
You must pay our reasonable extra charges in respect of (a) any special arrangements made at your request in order to expedite delivery; (b) any costs, expenses and liabilities we may incur because you have given inadequate or inaccurate instructions.

Limitation on Liability

We will refund or credit the price of faulty goods, or replace them (at our discretion) but we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent.
Nothing in these terms affects our liability for death or personal injury resulting from our own negligence.

The information and products included in or available through the HGR Ltd site may include inaccuracies or typographical errors and does not constitute medical advice. Changes are periodically made to the HGR Ltd site and to the information contained within. HGR ltd may make improvements and/or changes in the HGR Ltd site at any time without prior notice. Advice received through the HGR Ltd site should not be relied upon for personal, medical, legal, financial decisions or otherwise.

HGR Ltd makes no representations about the suitability, reliability, availability, timeliness or accuracy of information, products and related graphics contained within the HGR Ltd site.

By viewing, using or referring to this site you specifically agree that HGR Ltd shall not be responsible for unauthorised access to or alteration of your transmission or data including in connection with any transactions entered into through the HGR Ltd site.

In no circumstances shall HGR Ltd be liable for any direct, indirect or consequential damages arising out of or in connection with the use or performance of the HGR Ltd site or its products.

Intellectual Property

You acknowledge that all intellectual property rights (including patents, trade marks, trade secrets, copyright, database rights, designs, inventions, know how and any other industrial or intellectual property rights of any nature whatsoever, whether registered, registrable or not, whether present or future, in any part of the world) in all items created by, or provided to you by, HGR Ltd (including goods described in HGR catalogue; bespoke goods ordered by you; and images, designs and other materials in HGR Ltd catalogue and on HGR Ltd website) shall (as between you and HGR ltd) belong to and vest in HGR Ltd absolutely to the fullest extent permitted by law.

Other than as set out above, you are not permitted to use, reproduce, copy or distribute HGR Ltd intellectual property without HGR Ltd prior written consent.

Email Privacy Policy

By signing up to our newsletter you allow us to use open tracking to improve your e-mail experience.

Cookies Policy

To make full use of the online shopping and personalised features on HGR Ltd  your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, its associated with this information. However, if you’d prefer to restrict, block or delete cookies from Brodwaith or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

 

Shipping & Payment

We offer FREE shipping on all orders!

Your order will be dispatched within 2 working days of receiving payment (Monday-Friday) and you should expect to receive it two or three days after dispatch.

All items must be signed for on delivery – we will not ‘leave in porch’ etc

If you are out a card will be left to arrange another date – this will happen twice and then the item will be returned and an additonal charge will be applied for another delivery.

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

Return and Refund Policy

Thanks for shopping at HG Support (HGR Ltd).

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

Return & Refund Policy: HGR Ltd, Unit 1 Bryn Cefni Ind Est Rd. Llangefni, Anglesey, LL77 7JA.

Items Not Eligible Items not in original Packing. Sale Items.

How To Return Your Item – please Return your item to the following address (it is recommended that you send by Courier or Registered Post for proof of delivery purposes.

HGR Ltd,
Unit 1 Bryn Cefni Ind Est Rd.
Llangefni,
Anglesey,
LL77 7JA.